Frequently Asked Questions

MoneroSwapper is a secure and anonymous cryptocurrency exchange service. We allow you to swap between 1900+ cryptocurrencies without registration, KYC verification, or limits. Our platform prioritizes user privacy and offers fast, reliable transactions with competitive rates.

Our platform aggregates rates from major cryptocurrency exchanges to offer you the best available price. Simply select the coins you want to exchange, enter the amount and your destination wallet address, and complete the swap. The entire process takes just a few minutes.

We use industry-standard security protocols including SSL encryption and DDoS protection. We never store your funds - cryptocurrencies are exchanged directly. We don't collect personal data, and our service has been trusted by thousands of users for anonymous crypto swaps.

No. MoneroSwapper is completely anonymous. You don't need to provide any personal information, email, phone number, or identity documents to make an exchange. Simply enter your wallet address and swap.

No KYC is required. Unlike centralized exchanges that demand identity verification, MoneroSwapper respects your privacy. You can exchange cryptocurrencies without revealing your identity.

A wallet address is a unique string of characters that identifies your cryptocurrency wallet. It's like a bank account number for crypto. Each cryptocurrency has its own address format - for example, Monero (XMR) addresses typically start with "4" and are 95 characters long.

The recipient address is the wallet address where you want to receive your exchanged cryptocurrency. Make sure to enter the correct address for the coin you're receiving - sending to the wrong address type will result in lost funds.

Most exchanges are completed within 5 to 30 minutes. The exact time depends on the cryptocurrencies involved and network congestion. Some coins require more blockchain confirmations than others. Monero transactions typically complete within 20-30 minutes due to its privacy features.

A transaction hash (or TX hash) is a unique identifier assigned to every blockchain transaction. It's a long string of letters and numbers that allows you to track and verify your transaction on the blockchain explorer.

The transaction ID is the unique identifier for your exchange on MoneroSwapper. You receive this ID when you create an exchange, and you can use it to track the status of your swap on our platform using the Swapper Tracker.

No. Blockchain transactions are irreversible. Once a transaction is broadcast to the network and included in a block, it cannot be reversed or cancelled. Please always double-check your wallet addresses before confirming an exchange.

If you send more than the specified amount, the exchange will process using the amount you actually sent (within limits). If you send less than the minimum amount, please contact support with your transaction ID for assistance.

Our fees are already included in the exchange rate you see. There are no hidden fees - the amount displayed is exactly what you'll receive. We maintain transparent pricing so you know exactly what to expect.

We don't charge separate deposit or withdrawal fees. However, blockchain network fees (miner fees) are included in the transaction. These fees go to the network miners, not to us.

We aggregate rates from multiple major cryptocurrency exchanges in real-time to offer you competitive rates. The rate you see when creating an exchange is the rate you'll receive, protected from market volatility during the swap.

Yes, there are minimum amounts for each cryptocurrency pair to ensure the exchange covers network fees. Maximum amounts may also apply depending on liquidity. You'll see the min/max limits displayed on the exchange form.

We don't collect personal data. Since no registration is required, we don't have your name, email, phone number, or identity documents. The only information involved in a transaction is the wallet addresses, which are pseudonymous by nature.

No. We never hold custody of your funds. Cryptocurrencies are exchanged directly through our partners, and the exchanged coins are sent immediately to your destination wallet. We don't have access to your private keys.

Monero is designed with privacy as a core feature. It uses ring signatures, stealth addresses, and RingCT to hide transaction amounts, sender, and receiver information. This makes XMR ideal for those who value financial privacy.

Exchanging cryptocurrencies is legal in most jurisdictions. However, you are responsible for complying with the laws in your country. We recommend consulting local regulations regarding cryptocurrency transactions.

Use the Swapper Tracker on our homepage. Enter your transaction ID to see the current status of your exchange, including deposit confirmation, processing status, and completion details.

First, check the status using your transaction ID. Delays can occur due to network congestion or required confirmations. If your exchange has been pending for more than 2 hours, please contact support with your transaction ID.

Unfortunately, blockchain transactions are irreversible. If you sent funds to an incorrect address, we cannot recover them. Always double-check addresses before sending. If you sent to the correct deposit address but entered the wrong destination, contact support immediately.

You can reach our support team via email. Please always include your transaction ID when contacting support so we can assist you quickly.