Privacy Policy

1. Introduction

This Privacy Policy explains how MoneroSwapper ("we," "us," or "our") collects, uses, and protects information when you use our cryptocurrency exchange services. We are committed to protecting your privacy and maintaining the confidentiality of any information you provide.

By using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our approach to privacy.

2. Information We Collect

We collect minimal information necessary to provide our exchange services:

Transaction Data

• Wallet addresses: The cryptocurrency addresses you provide for sending and receiving funds
• Transaction amounts: The amounts being exchanged
• Transaction IDs: Unique identifiers for tracking exchanges
• Timestamps: When transactions are initiated and completed

Technical Data (Automatically Collected)

• Browser type and version: To ensure compatibility with our platform
• Operating system: For technical optimization
• IP address: For security and fraud prevention purposes
• Device information: General device type (desktop, mobile)
• Referral source: How you arrived at our website

Voluntary Information

If you choose to contact us, we may collect:

• Email address (only if you provide it)
• Message content from support inquiries

3. Information We Don't Collect

In line with our commitment to privacy, we do not collect:

• Your real name or identity
• Physical address
• Phone number
• Government-issued identification (except when legally required for AML compliance)
• Bank account or credit card information
• Social media profiles
• Biometric data

You can use our services anonymously without creating an account or providing any personal identification.

4. How We Use Information

The information we collect is used solely for:

• Processing transactions: Executing cryptocurrency exchanges you request
• Transaction tracking: Allowing you to monitor the status of your exchanges
• Security: Detecting and preventing fraud, abuse, and illegal activities
• Service improvement: Analyzing usage patterns to enhance our platform
• Legal compliance: Meeting regulatory obligations when required
• Customer support: Responding to inquiries and resolving issues

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic website functionality, including session management and security features. These cannot be disabled.

Analytical Cookies

Help us understand how visitors interact with our website. This data is aggregated and anonymous.

Preference Cookies

Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement robust security measures to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
• Secure Infrastructure: Our systems are protected by firewalls and intrusion detection
• Access Controls: Limited employee access to sensitive systems on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• DDoS Protection: Safeguards against distributed denial-of-service attacks

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share information only in the following limited circumstances:

• Service providers: Third-party partners who help us operate our platform (bound by confidentiality agreements)
• Legal requirements: When required by law, court order, or government request
• Safety: To protect the rights, safety, or property of MoneroSwapper, our users, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets

Aggregated, anonymized data (which cannot identify individuals) may be shared for analytical purposes.

8. Data Retention

We retain information only as long as necessary:

• Transaction data: Retained for the period required by applicable regulations (typically 5 years for AML compliance)
• Technical logs: Automatically deleted after 30 days
• Support communications: Retained for 1 year after resolution
• Cookies: Session cookies expire when you close your browser; persistent cookies as specified in their settings

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Restriction: Request limited processing of your data

To exercise these rights, please contact us through our website. We will respond within the timeframe required by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes may be communicated through a notice on our website.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our website.