Terms of Service

Welcome to MoneroSwapper. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

1. General Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MoneroSwapper ("we," "us," or "our") governing your use of our cryptocurrency exchange services.

Definitions:

• "MoneroSwapper" refers to our website, platform, and all related services
• "Crypto assets" means digital currencies, tokens, and other blockchain-based assets
• "Exchange" refers to the swapping of one crypto asset for another
• "Transaction" means any exchange operation initiated through our platform

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Eligibility

To use MoneroSwapper, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Not be a resident or citizen of any jurisdiction where cryptocurrency trading is prohibited
• Not be subject to economic sanctions or listed on any prohibited parties list

By using our services, you confirm that you meet all eligibility requirements and that your use of our platform complies with all applicable laws in your jurisdiction.

3. Services Description

MoneroSwapper provides a non-custodial cryptocurrency exchange service that allows users to swap between different crypto assets. Our services include:

• Instant cryptocurrency exchanges between 1900+ supported assets
• Anonymous transactions without mandatory registration
• Real-time exchange rate quotes
• Transaction status tracking

We act solely as an intermediary facilitating exchanges and do not hold custody of user funds beyond the time necessary to complete transactions.

4. User Obligations

When using our services, you agree to:

• Provide accurate wallet addresses for receiving exchanged assets
• Verify all transaction details before confirming exchanges
• Use only wallets that you own and control
• Comply with all applicable laws and regulations
• Not use our services for any illegal purposes
• Accept responsibility for all transactions initiated from your session

5. Prohibited Activities

You are strictly prohibited from:

• Using our services to launder money or finance terrorism
• Exchanging assets derived from illegal activities
• Attempting to manipulate or disrupt our platform
• Using automated tools, bots, or scripts without authorization
• Attempting to circumvent security measures
• Engaging in fraudulent or deceptive practices
• Violating intellectual property rights
• Transmitting malware or harmful code

6. AML/KYC Policy

While MoneroSwapper does not require registration for standard transactions, we maintain compliance with anti-money laundering (AML) regulations. In certain circumstances, we may:

• Request identity verification for large or suspicious transactions
• Temporarily freeze transactions pending investigation
• Report suspicious activities to relevant authorities
• Decline to process transactions that appear to violate applicable laws

If verification is requested, you will have 3 business days to provide the required documentation. Failure to comply may result in transaction cancellation and refund to the original address (minus applicable fees).

7. Refund Policy

General Policy: All completed transactions are final and non-refundable. By initiating an exchange, you acknowledge and accept this policy.

Exceptions and Special Cases:

• Failed transactions: If a transaction fails on our end, funds will be refunded to the original address
• Market volatility: Extreme price movements (5% or more) may result in transaction suspension or cancellation
• Minimum amounts: Deposits below the minimum amount may not be refunded
• Wrong network: Funds sent via incorrect networks may be unrecoverable
• Invalid tokens: Fake, fraudulent, or unsupported tokens will not be exchanged or returned

Refund processing may take up to 14 business days. Unclaimed funds will be held for a maximum of 1 calendar year, after which they may be forfeited.

8. Fees and Rates

Our service fees are included in the exchange rates displayed on our platform. The rate shown at the time of transaction initiation is the rate you will receive, subject to:

• Network transaction fees (paid to blockchain miners)
• Any applicable partner fees
• Market conditions at the time of execution

We do not charge hidden fees. The amount displayed as "You receive" is the exact amount you will get upon successful completion.

9. Limitation of Liability

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• That the service will meet your specific requirements
• The accuracy of exchange rates or market data
• Protection against all security threats

To the maximum extent permitted by law, MoneroSwapper shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or crypto assets.

You acknowledge that cryptocurrency transactions carry inherent risks, including price volatility, regulatory changes, and technical failures. You accept full responsibility for your trading decisions.

10. Intellectual Property

All content, trademarks, logos, and intellectual property on our platform are owned by MoneroSwapper or our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our branding in advertising without written consent
• Create derivative works based on our platform
• Reverse engineer our software or systems

11. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Requests from law enforcement
• Technical or security concerns

Upon termination, any pending transactions may be cancelled and refunded at our discretion.

12. Changes to Terms

We may update these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We recommend reviewing these Terms periodically for updates.

13. Contact Information

If you have questions about these Terms of Service, please contact us through our website.